:root{
  --bg:#F3F5F4;--surface:#ffffff;--stone:#F3F5F4;--ink:#12333A;--navy:#0B1F3A;--teal:#0E5A63;--teal2:#2F7C82;--sage:#5E7E6A;
  --muted:#56686A;--line:#DDE4E2;--line-soft:#EAEFED;--good:#2E7D5B;--watch:#94691F;--elev:#A5503E;--chip:#EDF2F0;
  --serif:"Newsreader",Georgia,"Times New Roman",serif;--sans:"Inter",-apple-system,BlinkMacSystemFont,"Segoe UI",Helvetica,Arial,sans-serif;
  color-scheme:light;
}
*{box-sizing:border-box}
html,body{height:100%;margin:0}
body{background:var(--bg);color:var(--ink);font-family:var(--sans);font-size:14px;line-height:1.45;-webkit-font-smoothing:antialiased}
button{font:inherit;color:inherit;background:none;border:0;padding:0;cursor:pointer;text-align:left}
button:disabled{opacity:.45;cursor:default}
.stage{min-height:100%;display:flex;flex-direction:column}

/* phone */
.phone{position:relative;background:var(--surface);display:flex;flex-direction:column;min-height:100vh;min-height:100dvh}
.bar{display:none;justify-content:space-between;padding:calc(6px + env(safe-area-inset-top,0px)) 20px 4px;font-size:12px;font-weight:600;font-variant-numeric:tabular-nums}
.sig{font-size:10px;letter-spacing:.05em}
.top{background:var(--navy);color:#fff;display:flex;align-items:baseline;gap:12px;padding:calc(12px + env(safe-area-inset-top,0px)) 20px 11px}
.top .mark{font-family:Georgia,'Times New Roman',serif;font-weight:700;font-size:20px;letter-spacing:.01em;line-height:1}
.top .ctx{font-size:12px;opacity:.82;margin-left:auto}
.top+.screen{padding-top:14px}
.screen{flex:1;display:flex;flex-direction:column;gap:12px;padding:calc(14px + env(safe-area-inset-top,0px)) 20px calc(24px + env(safe-area-inset-bottom,0px));overflow-y:auto;min-width:0}
.top{display:flex;justify-content:space-between;align-items:center;gap:8px}
.eyebrow,.back{font-size:11px;font-weight:600;color:var(--sage);letter-spacing:.07em;text-transform:uppercase}
.back{color:var(--teal);text-transform:none;letter-spacing:0;font-size:13px}
.dots{display:flex;gap:4px;flex:none}
.dots i{width:6px;height:6px;border-radius:3px;background:var(--line)}
.dots i.done{background:var(--teal2);opacity:.5}
.dots i.on{background:var(--teal);width:16px}
h1{font-family:var(--serif);font-weight:500;font-size:27px;line-height:1.12;margin:0;letter-spacing:-.01em;text-wrap:balance}
p{margin:0}
.lead{font-size:15px;line-height:1.5}
.small{color:var(--muted);font-size:12.5px;line-height:1.4}
.center{text-align:center;display:block}
.sec{font-size:11px;font-weight:600;color:var(--muted);letter-spacing:.06em;text-transform:uppercase;margin-top:4px}
.calm{display:flex;gap:12px;align-items:flex-start;font-size:14px;line-height:1.4;padding:2px 0}
.calm .ic{width:30px;height:30px;border-radius:15px;background:var(--chip);color:var(--teal);display:inline-flex;align-items:center;justify-content:center;flex:none;font-size:14px}
.cta{margin-top:auto;display:flex;flex-direction:column;gap:8px;padding-top:12px}
.btn{display:block;width:100%;text-align:center;font-size:15px;font-weight:600;border-radius:14px;padding:14px;background:var(--teal);color:#fff}
.btn2{display:block;width:100%;text-align:center;font-size:14px;font-weight:600;border-radius:14px;padding:12px;background:var(--stone);color:var(--ink)}
.link{display:block;width:100%;text-align:center;font-size:13.5px;font-weight:500;color:var(--teal);padding:4px}
.sheet{background:var(--stone);border-radius:14px;padding:12px;display:flex;flex-direction:column;gap:8px}
.list{display:flex;flex-direction:column;background:var(--stone);border-radius:14px;padding:2px 14px}
.li{display:flex;justify-content:space-between;align-items:center;gap:10px;font-size:14px;padding:11px 0;border-bottom:1px solid var(--line)}
.li:last-child{border-bottom:0}
.li .t{flex:1;line-height:1.3;min-width:0}
.li .t small{display:block;color:var(--muted);font-size:12px;margin-top:2px;line-height:1.35}
.list.c .li{padding:7px 0}
.check{cursor:pointer}
.check input{width:20px;height:20px;accent-color:var(--teal);flex:none}
.chip{font-size:11.5px;font-weight:600;padding:3px 9px;border-radius:999px;white-space:nowrap;flex:none}
.chip.e{background:rgba(165,80,62,.12);color:var(--elev)}
.chip.m{background:rgba(169,124,46,.14);color:var(--watch)}
.chip.g{background:rgba(46,125,91,.12);color:var(--good)}
.chip.n{background:var(--chip);color:var(--muted)}
.chev{color:var(--muted);font-size:20px;line-height:1}
.card{background:var(--stone);border-radius:18px;padding:14px 16px;display:flex;flex-direction:column;gap:5px;width:100%;box-shadow:0 1px 2px rgba(18,51,58,.06)}
.card .h{font-size:15px;font-weight:600}
.card .s{font-size:12.5px;color:var(--muted)}
.card .row{display:flex;justify-content:space-between;align-items:center}
.sum{display:grid;grid-template-columns:repeat(3,1fr);gap:6px;margin-top:-4px}
.sum div{background:var(--stone);border-radius:12px;padding:8px 6px;text-align:center}
.sum b{display:block;font-size:19px;font-weight:600;font-variant-numeric:tabular-nums}
.sum span{font-size:10.5px;color:var(--muted);display:block;line-height:1.2}
.c-e{color:var(--elev)}.c-m{color:var(--watch)}.c-g{color:var(--good)}
.ring{width:140px;height:140px;margin:6px auto 0;position:relative}
.ring svg{width:100%;height:100%;transform:rotate(-90deg)}
.ring-bg{fill:none;stroke:var(--line);stroke-width:8}
.ring-fg{fill:none;stroke:var(--teal);stroke-width:8;stroke-linecap:round;stroke-dasharray:327;transition:stroke-dashoffset .6s}
.ring b{position:absolute;inset:0;display:flex;flex-direction:column;align-items:center;justify-content:center;font-size:34px;font-weight:600;font-variant-numeric:tabular-nums}
.ring b.soon{font-size:17px;text-align:center;padding:0 22px}
.ring b span{font-size:11px;font-weight:500;color:var(--muted)}
.who{display:flex;gap:10px;align-items:center}
.who-n{font-size:14px;font-weight:600}
.av{width:38px;height:38px;border-radius:19px;background:var(--teal);color:#fff;display:flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;flex:none}
.quote{background:var(--stone);border-radius:14px;padding:14px;font-family:var(--serif);font-size:16.5px;line-height:1.4}
.step{display:flex;gap:12px;align-items:center;padding:12px 0;border-bottom:1px solid var(--line);font-size:14.5px;line-height:1.35}
.step:last-child{border-bottom:0}
.step .n{width:28px;height:28px;border-radius:14px;background:var(--teal);color:#fff;display:inline-flex;align-items:center;justify-content:center;font-size:13px;font-weight:600;flex:none}
.step .n.o{background:var(--surface);color:var(--teal);box-shadow:inset 0 0 0 1.5px var(--teal)}
.step small{display:block;color:var(--muted);font-size:12px;margin-top:2px}
.faded{opacity:.55}
.big{display:flex;flex-direction:column;gap:10px;background:var(--surface);border:1.5px solid var(--teal);border-radius:20px;padding:16px}
.big .k{font-size:11px;font-weight:600;color:var(--sage);letter-spacing:.06em;text-transform:uppercase}
.big .h{font-family:var(--serif);font-size:21px;line-height:1.25}
.big .s{font-size:13.5px;color:var(--muted);line-height:1.45}
.big .btns{display:flex;flex-direction:column;gap:8px;margin-top:4px}
.tag{display:inline-block;align-self:flex-start;font-size:10px;font-weight:600;letter-spacing:.04em;color:var(--watch);border:1px dashed var(--watch);border-radius:6px;padding:2px 6px}
.choice{padding:12px 0;border-bottom:1px solid var(--line);display:flex;flex-direction:column;gap:7px}
.choice:last-child{border-bottom:0}
.choice .r{display:flex;justify-content:space-between;align-items:center;gap:8px;font-size:14px;font-weight:500}
.choice small{color:var(--muted);font-size:12px}
.choice .acts{display:flex;gap:6px}
.choice .acts .btn2{padding:9px;font-size:13px;background:var(--surface)}
.tl{display:flex;flex-direction:column}
.tli{display:grid;grid-template-columns:14px 1fr auto;gap:10px;align-items:center;font-size:14px;padding:8px 0;border-bottom:1px solid var(--line-soft)}
.tli:last-child{border-bottom:0}
.tli i{width:10px;height:10px;border-radius:5px;border:2px solid var(--teal)}
.tli b{font-weight:600;font-variant-numeric:tabular-nums}
.sent{display:flex;gap:12px;align-items:center;background:var(--stone);border-radius:14px;padding:10px 12px}
.qr{width:64px;height:64px;flex:none;background:#fff;border-radius:8px;padding:5px;border:1px solid var(--line);fill:var(--ink)}
.tabbar{margin-top:auto;border-top:1px solid var(--line);display:grid;grid-template-columns:repeat(5,1fr);padding:10px 0 0}
.tabbar span,.tabbar button{text-align:center;font-size:11px;color:var(--muted);padding:6px 0}
.tabbar span.on,.tabbar button.on{color:var(--teal);font-weight:600}
.tli.done i{background:var(--teal)}
.tli span small{display:block;color:var(--muted);font-size:12px}
.tli b small{display:block;font-weight:400;color:var(--muted);font-size:11px;text-align:right}

/* desktop: phone frame centred for screen sharing */
@media (min-width:900px) and (hover:hover){
  body{background:#E6ECEA}
  .screen{padding-top:10px}
  .stage{align-items:center;justify-content:center;padding:28px 16px}
  .phone{width:400px;min-height:0;height:820px;border:10px solid var(--ink);border-radius:46px;box-shadow:0 20px 50px rgba(18,51,58,.25);overflow:hidden}
  .bar{display:flex;padding-top:10px}
}

/* Staff-assisted entry on the no-link screen (live mode). */
.staff-entry{margin-top:18px;gap:10px}
.staff-entry summary{cursor:pointer;font-weight:600}
.staff-entry label{display:flex;flex-direction:column;gap:4px}
.staff-entry input,.staff-entry textarea{font:inherit;color:var(--ink);width:100%;border:1px solid var(--line);border-radius:10px;padding:9px 11px;background:var(--surface);font-size:14px}

/* Self-service start page (start.html) */
.form{display:flex;flex-direction:column;gap:12px;flex:1}
.form label{display:flex;flex-direction:column;gap:4px;font-size:13px;color:var(--muted)}
.form input:not([type=checkbox]){font:inherit;color:var(--ink);width:100%;border:1px solid var(--line);border-radius:12px;padding:12px 13px;background:var(--surface);font-size:16px;min-width:0}
.form input:focus{outline:2px solid var(--teal2);outline-offset:0;border-color:transparent}
.form .row2{display:grid;grid-template-columns:1fr 1fr;gap:10px}
.form .agree{flex-direction:row;align-items:flex-start;gap:10px;color:var(--ink);font-size:14px;line-height:1.4;padding:4px 0;cursor:pointer}
.form .agree input{width:22px;height:22px;accent-color:var(--teal);flex:none;margin-top:1px}
.form .note,.screen .note{background:rgba(169,124,46,.1);border-left:3px solid var(--watch);padding:10px 12px;border-radius:8px;font-size:13px;line-height:1.45}
.btn2{display:block;width:100%;text-align:center;font-size:15px;font-weight:600;border-radius:14px;padding:14px;background:var(--chip);color:var(--ink)}